This Privacy Policy describes how LowCart (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lowcart.ae (the “Site”) or otherwise interact with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to the user of the Services, whether as a customer, website visitor, or other individual whose information we collect.

Please read this Privacy Policy carefully to understand how we handle your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Updated policies will be posted on this page with a revised “Last Updated” date. We will also take any other steps required by applicable law.

How We Collect and Use Your Personal Information

Over the past 12 months, we have collected personal information about you to provide and improve our Services. The type of data and how we use it depends on your interactions with our Site.

In addition to the uses described below, we may use your data to communicate with you, deliver and enhance our services, comply with legal obligations, enforce our terms of service, and protect the rights of our customers and the business.

Personal Information We Collect

1. Information You Provide Directly

• Contact Information: Name, address, phone number, and email

• Order Details: Billing and shipping address, payment confirmation, email, and phone

• Account Data: Username, password, security details

• Customer Support: Any content shared in support communications

Some features may not be accessible without certain information.

2. Information Collected Automatically

We collect Usage Data using cookies, pixels, and similar technologies. This may include:

• Device type, browser info

• IP address, network connection

• Interaction details with the Site

3. Information from Third Parties

We may receive data from third-party vendors including:

• Platform providers (e.g., Shopify)

• Payment processors

• Advertising and marketing tools

• Analytics providers

All such data is handled in accordance with this Privacy Policy.

How We Use Personal Information

✅ To Provide Products and Services

• Processing orders and payments

• Sending order updates and support emails

• Creating and managing your account

• Coordinating shipping and returns

✅ Marketing & Promotions

We may use your information to send marketing communications via email, text, or mail. This includes personalized advertising on LowCart and other platforms. You can opt out at any time.

✅ Security & Fraud Prevention

To protect our Site and users, we use personal information to detect suspicious activity. We recommend keeping your account credentials private.

✅ Customer Support & Service Improvement

We use your information to offer support and enhance your user experience.

Cookies

We use cookies to:

• Save your preferences

• Improve site functionality

• Analyze traffic and user behavior

• Show tailored ads

You can manage or disable cookies in your browser settings. For more details on Shopify’s cookies, visit: Shopify Cookie Policy

Disclosing Personal Information

We may share your personal data with:

We do not sell or share sensitive personal data without your explicit consent.

Third-Party Sites & Links

LowCart may contain links to external sites. These third parties have separate privacy policies and we are not responsible for their content or data handling. Use caution when sharing data on those platforms.

Children’s Privacy

Our services are not intended for individuals under the age of 16. If you are a parent or guardian and believe your child has shared personal information, please contact us to request deletion.

Security & Data Retention

While we take measures to protect your data, no system is entirely secure. We retain data as long as necessary for account management, service delivery, compliance, and dispute resolution.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold

• Request corrections or deletion

• Port your data to another service

• Withdraw consent or restrict processing

• Opt out of marketing or data sharing

• File a complaint or appeal a denied request

We respond to all requests as required by law. Identity verification may be required before fulfilling requests.

International Transfers

We may transfer your data outside your home country, including to partners in other jurisdictions. Where required, we use lawful safeguards such as Standard Contractual Clauses (SCCs).

Contact Us

If you have questions or wish to exercise your rights under this policy, please contact:

📧 Email: info@lowcart.ae
📍 Address: Sharjah Publishing City Free Zone, Sharjah, SH, 00000, AE