At LowCart, your satisfaction is our top priority. While we take pride in the quality of our products, we understand there may be occasions where a return or refund is necessary. Please review the following policy for details.

Return Policy

• We accept returns within 15 days of receiving your order.

• Refunds apply to the product cost only. Please note: shipping charges are non-refundable.

• Items must be in original condition with all tags, packaging, and accessories intact.

• A return label will be provided for download or print upon return approval.

• To initiate a return, please contact our support team at:
  📧 Email: info@lowcart.com

Damaged or Defective Items

If you receive a damaged or defective item, please reach out to us immediately:

• Contact: 📧 info@lowcart.ae

• We will arrange for a return shipping label (if applicable).

• A replacement or full refund will be processed promptly after verification.

Refund Process

• Once we receive and inspect your return, we will notify you of the approval status.

• If approved, your refund will be issued to your original payment method within 11 business days.

• Note: Your bank or card provider may take additional time to post the refund to your account.

📌 If more than 15 business days have passed since your refund was approved, please contact us at info@lowcart.ae

Contact Information

For any questions or assistance related to returns or refunds:

📧 Email: info@lowcart.ae
📞 Phone: +971 54 7452 954
📍 Address: Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates